What changes when an executive assistant has AI tools in their workflow? Hoyin Cheung returns to The Adrian Tan Show to discuss executive support, delegation and the role of a chief of staff.
Hoyin reflects on Remo’s growth during the pandemic and introduces Hermessi, his venture offering executive assistant and chief of staff services. He explains how assistants are trained, where AI fits into their work, and why trust matters when delegating to a virtual team member.
In this episode:
• Remo’s pandemic growth and the challenges that followed.
• Executive assistants versus chiefs of staff.
• Training, career development and effective delegation.
• Integrating AI into executive support workflows.
• Security, trust and balancing work with personal life.
Originally published in September 2024. Roles, businesses and AI references reflect the original conversation.
Chapters
00:00 Book announcement
01:12 Welcome to season four
01:49 Catching up with Hoyin and Remo
03:18 Remo during the pandemic
05:40 Remo after the pandemic
07:32 Introducing Hermessi
09:35 The importance of executive support
14:03 Training and career growth
16:54 The role of a chief of staff
26:25 AI in executive assistance
33:44 Security and trust with virtual assistants
35:48 Conclusion and resources
Connect with Hoyin: https://www.linkedin.com/in/hoyincheung/
Remo: https://www.remo.co/
Hermessi: https://www.hermessi.com/
More from Adrian: https://www.adriantan.com.sg/
Connect on LinkedIn: https://www.linkedin.com/in/adriantanck/
