130: Why Employee Experience Scores Stall | Dr Cecelia Herbert

Why do employee experience scores stall—and what should organisations measure? Dr Cecelia Herbert joins Adrian Tan to unpack employee experience, engagement and the factors behind workplace trends.

At the time of recording, Cecelia was an organisational psychologist and principal behavioural scientist at Qualtrics.

We discuss engagement as a key metric, the components of a positive employee experience, and why the data deserves a closer look beyond debates about office versus remote work. The conversation draws on Qualtrics’ 2024 Employee Experience Trends study.

Originally published in February 2024. Study findings and roles reflect that period.

Connect with Cecelia: https://www.linkedin.com/in/cecelia-herbert/
2024 EX Trends report: https://www.qualtrics.com/au/ebooks-guides/2024-ex-trends-report/
Qualtrics: https://www.qualtrics.com/sg/

More from Adrian: https://www.adriantan.com.sg/
Connect on LinkedIn: https://www.linkedin.com/in/adriantanck/