125: Generative AI at Work—Opportunity and Anxiety | Gavin Barfield

Generative AI offers new possibilities at work, but keeping up can feel daunting. Gavin Barfield joins Adrian Tan to discuss Salesforce’s survey of Singaporean workers and what employers can do to support AI adoption.

At the time of recording, Gavin was Vice President and Chief Technology Officer for Solutions, Salesforce ASEAN.

We explore AI applications across sales, service, marketing and HR; the need for practical training and clear policies; and trust, ethics and data security. Gavin also discusses Salesforce’s Einstein Copilot as it stood in 2023.

Recorded in November 2023. Survey findings, roles and product examples reflect that period.

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