119: Closing the AI Skills Gap | Gavin Barfield, Salesforce

What skills do employees need to make practical use of AI? Gavin Barfield joins Adrian Tan to discuss Salesforce’s 2023 digital skills survey and the gap between AI’s potential and workforce readiness.

At the time of recording, Gavin was Vice President and CTO, Solutions, for Salesforce ASEAN.

We explore training and support for employees, generative AI in customer service and inventory management, and why understanding AI’s limitations and keeping a human in the loop matter.

Recorded in May 2023. Survey findings, roles and technology examples reflect that period.

Connect with Gavin: https://www.linkedin.com/in/gavinbarfield/
Salesforce digital skills survey: https://www.salesforce.com/news/stories/digital-skills-based-experience/

Original episode sponsor: O.C. Tanner — https://www.octanner.com/sgp

More from Adrian: https://www.adriantan.com.sg/
Connect on LinkedIn: https://www.linkedin.com/in/adriantanck/